{"id":14484,"date":"2026-06-09T11:03:30","date_gmt":"2026-06-09T09:03:30","guid":{"rendered":"https:\/\/lgensol.pl\/?p=14484"},"modified":"2026-06-09T11:04:36","modified_gmt":"2026-06-09T09:04:36","slug":"powering-trust-through-quality-milena-kita-villarruel-on-delivering-customer-centered-quality-at-lg-energy-solution-wroclaw","status":"publish","type":"post","link":"https:\/\/lgensol.pl\/en\/powering-trust-through-quality-milena-kita-villarruel-on-delivering-customer-centered-quality-at-lg-energy-solution-wroclaw\/","title":{"rendered":"Powering Trust Through Quality: Milena Kita-Villarruel on Delivering Customer-Centered Quality at LG Energy Solution Wroclaw"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14484\" class=\"elementor elementor-14484\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f541c6 e-flex e-con-boxed e-con e-parent\" data-id=\"37f541c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e124039 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3e124039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Milena Kita-Villarruel delivers customer-focused quality through communication, collaboration, and global standards.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">LG Energy Solution advances quality through structured systems and a people-driven culture of continuous improvement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56190bf7 elementor-widget elementor-widget-text-editor\" data-id=\"56190bf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>As the battery industry evolves across the mobility and energy storage sectors, quality now defines long-term competitiveness. At LG Energy Solution, driving quality remains a top priority, grounded in over thirty years of battery development and manufacturing. By combining this vast experience with a commitment to learning from past challenges, the company ensures the highest levels of compliance, reliability, and customer trust across its global operations.<\/strong><\/p><p>At the core of these efforts is how quality is delivered in practice, through the people responsible for translating standards into real-world outcomes. The role of the quality professional is evolving, requiring not only technical expertise but also strong communication, collaboration, and a deep understanding of customer needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8ef262 elementor-widget elementor-widget-text-editor\" data-id=\"2e8ef262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Milena Kita-Villarruel\u2019s journey at LG Energy Solution reflects a continuous path of growth. After joining the company as a production engineer, she deepened her expertise in automotive standards by becoming an internal process and system auditor in the Quality Systems Department. Building on this experience, she now works in the Customer Management Quality (CMQ) team and continues to support internal training on quality-related topics.<\/p><p>Driven by a passion for solving complex challenges and continuously developing her skills, Kita-Villarruel finds the greatest fulfillment in collaborative problem-solving. \u201cIt\u2019s highly rewarding when we come together to solve complex problems,\u201d Kita-Villarruel said. \u201cSolving difficult problems is not only fulfilling, it also builds up our confidence and performance.\u201d<\/p><p>For Kita-Villarruel, meeting customer requirements is a fundamental responsibility, with strong adherence to\u00a0<a href=\"https:\/\/www.aiag.org\/expertise-areas\/quality\/iatf-16949-2016#:~:text=IATF%2016949%3A2016%20defines%20quality,the%20industry%20in%20North%20America.\">IATF 16949:2016<\/a>\u00a0essential to establishing a common framework across OEMs. \u201cWhen requirements differ, we follow\u00a0<a href=\"https:\/\/www.iatfglobaloversight.org\/oem-requirements\/customer-specific-requirements\/\">Customer Specific Requirements (CSRs)<\/a>\u00a0to identify and address those differences,\u201d she said. Each requirement is implemented based on individual customer needs, while also being evaluated for broader applicability across LG Energy Solution Wroclaw operations. \u201cWe also assess whether certain requirements can bring value to all projects,\u201d Kita-Villarruel added.<\/p><p>In customer-facing roles, trust is built on clarity, consistency, and responsiveness. \u201cWhen interacting with customers, mutual trust is crucial,\u201d Kita-Villarruel emphasized. She makes it her goal to adapt to each customer\u2019s needs and focus on delivering clear, detailed information at each stage of a case.<\/p><p>She identifies their priorities and ensures communication aligns with their expectations through regular client meetings. When additional data or alternative formats are required, she works closely with internal teams to deliver comprehensive, professional responses. This level of transparency and reliability is what really helps reinforce trust with customers.<\/p><p>\u201cOur goal as Customer Service is to actively influence people\u2019s point of view and deliver professional responses that present LG Energy Solution as a reliable business partner committed to finding permanent solutions,\u201d she explained.<\/p><p>Exceptional outcomes often require the combined expertise of teams across LG Energy Solution Wroclaw and HQ. \u201cThe best quality-focused conclusions can be gained by combining knowledge and skills,\u201d Kita-Villarruel noted.<\/p><p>At the same time, collaboration is not without challenges, particularly differences in task prioritization and communication styles across teams and cultures. Kita-Villarruel emphasized that effective collaboration ultimately depends on how these challenges are addressed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"jupiter-tooltip-widget elementor-element elementor-element-6de9102e elementor-blockquote--skin-quotation elementor-blockquote--align-center elementor-widget elementor-widget-blockquote\" data-jupiter-tooltip-settings=\"{&quot;tooltip&quot;:&quot;&quot;,&quot;tooltipDescription&quot;:&quot;This is Tooltip!&quot;,&quot;tooltipPlacement&quot;:&quot;top&quot;,&quot;tooltipArrow&quot;:true,&quot;xOffset&quot;:0,&quot;yOffset&quot;:0,&quot;tooltipAnimation&quot;:&quot;fade&quot;,&quot;tooltipTrigger&quot;:&quot;mouseenter&quot;,&quot;zIndex&quot;:999,&quot;customSelector&quot;:&quot;&quot;,&quot;delay&quot;:0}\" data-id=\"6de9102e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cCommunication and a solution-oriented attitude are key to everything. Rather than focusing on individual convenience, teams are encouraged to work with a shared sense of ownership for customer satisfaction. In multicultural organizations, respect and inclusion enhance performance and willingness to work.\u201d\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Milena Kita-Villarruel, Customer Quality Engineer at LG Energy Solution Wroclaw<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-241c36a elementor-widget elementor-widget-image\" data-id=\"241c36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/lgensol.pl\/wp-content\/smush-webp\/2026\/06\/LGES_Milena-Kita-Villarruel-Customer-Quality-Engineer-at-LG-Energy-Solution-Wroclaw_JPG_108KB-768x1024.jpg.webp\" class=\"attachment-medium_large size-medium_large wp-image-14486\" alt=\"Milena Kita-Villarruel, Customer Quality Engineer at LG Energy Solution Wroclaw\" srcset=\"https:\/\/lgensol.pl\/wp-content\/smush-webp\/2026\/06\/LGES_Milena-Kita-Villarruel-Customer-Quality-Engineer-at-LG-Energy-Solution-Wroclaw_JPG_108KB-768x1024.jpg.webp 768w, https:\/\/lgensol.pl\/wp-content\/uploads\/2026\/06\/LGES_Milena-Kita-Villarruel-Customer-Quality-Engineer-at-LG-Energy-Solution-Wroclaw_JPG_108KB-225x300.jpg 225w, https:\/\/lgensol.pl\/wp-content\/uploads\/2026\/06\/LGES_Milena-Kita-Villarruel-Customer-Quality-Engineer-at-LG-Energy-Solution-Wroclaw_JPG_108KB.jpg 804w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b049d1b elementor-widget elementor-widget-text-editor\" data-id=\"6b049d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As technology evolves rapidly, quality professionals are expanding beyond technical expertise. Taking on more responsibilities means ongoing skill development is essential, and technical competence must be complemented by a strong commitment to self-development and continuous improvement. \u201cOur skills are only our foundation for further development,\u201d Kita-Villarruel explained. She emphasized how curiosity and openness to different perspectives are two vital attributes \u201cto discover more, look further, and dig deeper.\u201d<\/p><p>In this context, quality also extends beyond technical performance to encompass the overall customer experience. While quality has traditionally been understood as meeting customer expectations, a broader definition that considers the customer more is required. \u201cQuality used to be seen simply as a value that satisfies customer expectations,\u201d she said. \u201cWe need to start seeing quality through the eyes of the customer \u2014 what they are willing to pay for and the quality standard they expect from us.\u201d<\/p><p>Kita-Villarruel\u2019s journey highlights the power of individual commitment, continuous learning, and cross-functional collaboration in driving personal growth and strengthening customer relationships. At LG Energy Solution, quality is more than simply meeting requirements \u2014 it is a shared value rooted in trust, learning, and long-term partnership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b60b8cc e-flex e-con-boxed e-con e-parent\" data-id=\"b60b8cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Milena Kita-Villarruel delivers customer-focused quality through communication, collaboration, and global standards.<br \/>\nLG Energy Solution advances quality through structured systems and a people-driven culture of continuous improvement.<\/p>\n","protected":false},"author":9,"featured_media":14482,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[3],"tags":[176,174,67],"class_list":["post-14484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-client","tag-quality","tag-results"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Powering Trust Through Quality: Milena Kita-Villarruel on Delivering Customer-Centered Quality at LG Energy Solution Wroclaw - LG Energy Solution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lgensol.pl\/en\/powering-trust-through-quality-milena-kita-villarruel-on-delivering-customer-centered-quality-at-lg-energy-solution-wroclaw\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Powering Trust Through Quality: Milena Kita-Villarruel on Delivering Customer-Centered Quality at LG Energy Solution Wroclaw - LG Energy Solution\" \/>\n<meta property=\"og:description\" content=\"Milena Kita-Villarruel delivers customer-focused quality through communication, collaboration, and global standards. 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